Shipping Policy

Effective Date: July 11, 2026

Thank you for shopping with In Our Nature! We take great care in packaging every order and appreciate your support of sustainable shopping and secondhand goods.

Processing Time

Orders are typically processed within 2–4 business days after payment has been received, excluding weekends and holidays.

During periods of high order volume, processing times may be slightly longer. If there is a significant delay with your order, we will notify you as soon as possible.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address, package size, weight, and the shipping method selected.

Any available shipping promotions or free shipping offers will be clearly stated on our website and are subject to their stated terms.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information, when available, so you can monitor your package's progress.

Please allow up to 24 hours for tracking information to update after your shipping confirmation has been sent.

Delivery Times

Delivery estimates are provided by the shipping carrier and are not guaranteed. Delivery times may vary due to weather, carrier delays, holidays, or other circumstances beyond our control.

In Our Nature is not responsible for delays caused by the shipping carrier.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided and your package is returned to us, you will be responsible for any additional shipping charges required to resend your order.

Lost, Stolen, or Damaged Packages

Once an order has been accepted by the shipping carrier, responsibility for delivery rests with the carrier.

If your package is:

• Lost: Please contact the shipping carrier to initiate a claim. We are happy to assist by providing shipment details when possible.
• Marked as Delivered but Not Received: Please first check with household members, neighbors, your local post office, or the shipping carrier before contacting us.
• Damaged During Shipping: Please contact us within 48 hours of delivery and include clear photographs of the damaged item, packaging, and shipping label so we can review the situation and determine an appropriate resolution.

International Shipping

At this time, In Our Nature ships only within the United States unless otherwise stated on our website.

If international shipping becomes available in the future, customers will be responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country.

Combined Orders

When possible, multiple items purchased in the same order may be packaged and shipped together. Due to the size or nature of certain items, some orders may arrive in separate packages.

Questions

If you have any questions about your shipment or need assistance with your order, please contact us through the contact form on our website or by email. We're always happy to help.

Thank you for choosing In Our Nature and for supporting thoughtful, sustainable shopping.