Refund policy
Refund Policy
At In Our Nature, we carefully inspect and accurately describe each item before it is listed for sale. Because we specialize in secondhand, vintage, and one-of-a-kind goods, all sales are considered final.
We do not offer refunds, returns, or exchanges for reasons including, but not limited to:
- Change of mind
- Incorrect sizing or fit
- Color or appearance differences due to screen settings
- Normal signs of wear that are noted or visible in product photos
Please read each item description carefully and review all photos before completing your purchase. If you have any questions about an item, we encourage you to contact us prior to placing your order — we're always happy to provide additional information or measurements.
Order Cancellations
If you need to cancel your order for any reason, you may do so within 15 minutes of placing your order. After 15 minutes, your order will begin processing and no refunds will be granted during this time.
Damaged or Incorrect Orders
If your order arrives damaged during shipping or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item, packaging, and shipping label so we can review the issue and determine an appropriate resolution.
Lost Packages
Once an order has been transferred to the shipping carrier, In Our Nature is not responsible for delays, lost packages, or packages marked as delivered. If your package is lost or delayed, we recommend contacting the shipping carrier directly to initiate a claim.
By completing a purchase through our website, you acknowledge that you have read and agree to this Refund Policy.
Thank you for supporting sustainable shopping and giving pre-loved goods a second life.